Customer Care & Sales Officer

Join Fingerspot as a Customer Care & Sales Officer in Yogyakarta and become a key player in delivering exceptional customer experiences while driving sales growth. This role is perfect for individuals who are passionate about customer service, have strong communication skills, and are eager to contribute to a dynamic and innovative company. In this role, you will be responsible for handling customer inquiries, resolving issues, and converting leads into paying customers. Fingerspot is a leading company in the tech industry, known for its cutting-edge solutions and commitment to customer satisfaction. By joining us, you will have the opportunity to work in a vibrant city like Yogyakarta, where you can enjoy a rich cultural experience while building a rewarding career.

As a Customer Care & Sales Officer at Fingerspot, you will be the first point of contact for our customers, ensuring their needs are met with prompt and effective solutions. You will use our customer relationship management (CRM) system to track interactions and manage customer data. This role requires a proactive approach, as you will be responsible for identifying sales opportunities and driving conversions. You will work closely with our sales team to ensure a seamless customer journey from inquiry to purchase. Fingerspot values its employees and offers a competitive salary, benefits, and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide excellent customer service
• Resolve customer issues and complaints promptly and effectively
• Convert leads into paying customers through sales activities
• Manage customer data and track interactions using CRM systems like Salesforce or HubSpot
• Collaborate with the sales team to ensure a seamless customer journey
• Identify sales opportunities and drive conversions
• Provide regular reports on customer interactions and sales performance
• Participate in team meetings and contribute to the development of customer service and sales strategies

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 2 years of experience in customer service and sales roles
• Strong communication and interpersonal skills
• Proficient in using CRM systems like Salesforce or HubSpot
• Ability to work well under pressure and meet tight deadlines
• Excellent problem-solving and decision-making skills
• Familiarity with the tech industry and customer service best practices
• Fluency in both English and Indonesian languages

🛠️ Keahlian

Lowongan Terkait