Customer Service Associate - Flexible Shifts in Bali (Canggu, Ubud, Denpasar & More)

Join PERSOL as a Customer Service Associate in the heart of Bali! We’re seeking passionate professionals to deliver exceptional service to our global clientele. This role offers the unique opportunity to work in a dynamic, multicultural environment while enjoying Bali's vibrant culture and stunning landscapes. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the center of Bali's hospitality scene.

As a Customer Service Associate, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll handle inquiries, resolve issues, and create positive experiences using our in-house CRM system, Salesforce. This role is perfect for those who thrive in a fast-paced environment and are committed to providing top-notch service.

At PERSOL, we value innovation and continuous learning. We provide ongoing training and opportunities for career growth, making this an ideal position for those looking to advance their career in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to guests and clients, ensuring their needs are met and their experience is positive.
• Handle inquiries and resolve issues promptly and professionally using Salesforce.
• Assist with check-in and check-out processes, ensuring accuracy and efficiency.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Maintain high standards of cleanliness and organization in the workspace.
• Maintain accurate and up-to-date guest records.
• Participate in team meetings and contribute to the continuous improvement of service standards.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle multiple tasks and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Fluency in English, with basic knowledge of Bahasa Indonesia.
• Proficiency in using Salesforce or similar CRM systems.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Valid ID and the ability to work in Bali.

🛠️ Keahlian

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